OUR PRIVACY POLICY

We collect two basic types of information – personal information, personal health information described below(collectively, “Information”) – and we may use this information to create a third type of information, aggregate anonymous information: • “Personal Information” includes your name, your child(s) name, age phone number, email address, gender, city, state, country of residence • “Personal Health Information” means information that is collected and/or entered by your care team in the course of providing autism support services to your child. This may include information concerning your child’s physical or mental health history related to his/her autism diagnosis, health status, symptoms, diagnosis and any other information provided. This information may be provided by your care team through the use of “ZigZag Platform and services offered within this platform such as chat services. • Purchase a Paid Service: If you choose to purchase Services from us, we may collect your payment information such as your name, address, phone number, email address, billing address, and payment method. This information is used to process your payments and, if you purchase a recurring Service, to renew your subscription. We use a third-party service provider who is PCI DSS compliant to facilitate secure payment processing. • App Activity Information: We may keep track of some of the actions you take on the ZigZag Platform. We use this information in order to not only improve our product and services but also to protect your data from unauthorized access. • Google/3rd Party API: We use Google Calendar API integration to provide scheduling feature in ZigZag Platform. When you setup the scheduling services, Google OAuth screen will show information that may be shared with us. The Terms & Conditions, privacy policies of Google/3rd party API is applicable when we use their services. • Access Device and Browser Information: When you access the App from a computer or other device, we may collect information from that device, such as your Internet protocol address (IP address), browser type, and access times (collectively, “Usage Information”). We use Usage Information in order to not only improve our product and services but also to protect your data from unauthorized access. • Cookies: The ZigZag Platform uses a technology called “cookies”. A cookie is a tiny element of data that the ZigZag Platform sends to your browser, which may then be stored on your hard drive so that we can recognize your browser when you return. We use cookies to remember your preferences and to authenticate you.

• We collect information you provide us when you register with ZigZag Platform • We collect information you provide us when you contact our help desk, customer service and/or technical support teams • We collect information when you purchase a paid service from us. We use third party service provider who is PCI DSS compliant to facilitate secure payment processing. • We encrypt data transmitted to and from the App. Once we have received your information, we use strict procedures and security features to try to prevent unauthorized access. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. • We store all of your Information on secure servers in Canada. • Some of your personal information may be processed or accessed outside of Canada by ZigZag team and/or partners. Regardless of location, personal information will be protected in accordance with the applicable data protection law and subject to strict safeguards. For example, when we do transfer information outside of Canada, we strive to minimize the amount of information to what is absolutely necessary to achieve the specified purpose.

The Information we collect we may use to: • Provide you with the products and services you request • Communicate with you about your account or transactions or product features or changes in our policies Consistent with applicable law, we may: • Send you offers and promotions of products or services. • Personalized marketing or advertising content. • Improve our product or services we offer. • Detect, investigate and prevent activities that may violate our policies or be illegal

We will not share your information with other 3rd party companies except in limited circumstances - • When you direct us to share your personal information on social networking sites or specific third parties of your choice. • If we wish to share your details with a third party enterprise for select purpose, in which case we will take your explicit written permission before doing so. • We may share generic information for analysis or any other purposes. In that case we will ensure that the same will not disclose your personal identity directly or indirectly which will breach privacy of your information.

In your account section of the ZigZag Platform, you can control your information: • You may update or correct your registration details • You may change or update your subscription plan • You may change or update the care team for your child

We understand the utmost privacy protections required when collecting information about your child. • We use verifiable parent email address to ensure only a parent is registering and providing consent in accessing the features of our platform. • Our Chat feature is accessible only after login into the ZigZag platform using verified parent email address.

We may update the privacy policies to accommodate industry practices, regulatory requirements and/or for other purposes. Where required by law, we will provide notice for updates to privacy policies and ask for your consent.

The ZigZag Platform is not designed or intended for use by children under the age of 16, and our Products and Services may not be purchased by children under the age of 16. If any part of the programming is shared with the children it is to be shared only under supervision of a verified ZigZag user. Access to such information must be solely controlled by the parent. We do not intentionally gather personal information from visitors who are under the age of 16. If you are under the age of 16, you are not permitted to submit any personal information to us. We use verifiable parent email address to ensure only a parent is registering and providing consent in accessing the features of our platform.